In order to use your mobile device within the Duke network you must install Airwatch.

4 Quick Things to Know Before you Start:

• Back up any personal data, especially on Android SD cards, before you start. There is a small chance of data loss during device encryption, and Duke is not responsible for any data loss that occurs as a result of enrolling your phone.
• You will be required to set a PIN / unlock code for your device as part of enrollment. If you or someone else enters your PIN / passcode incorrectly 10 times, your device will be completely and fully wiped back to factory-new settings. This is to safeguard Duke and personal data should your device get lost and no longer be under your control.
• You’ll be asked to acknowledge that AirWatch is capable of doing a number of things with your device, however, Duke’s implementation of AirWatch will only make use of a very small number of those capabilities to keep its data safe. More details on what AirWatch is capable of versus what capabilities Duke will use is available upon request from the DHTS Service Desk.
• For now, this service is for Apple iOS and Google Android devices. Windows Phone has been declared end-of-life by Microsoft and will not be supported. Please do not enroll Windows or Mac laptops or desktop computers at this time.

• How To Enroll

• Duke Health Policy: Use of Personal Mobile Devices

• Overview Video

• Maestro Care mobile apps (Haiku & Canto) support

• Dragon Training – To register for training go to Duke Learning Management System (LMS) and search “Dragon”

• Maestro Concierge- a dedicated group that provides support to clinics in order to organize and prepare for the use of Maestro Care’s EMR

• Multi-Factor Authentication– Protect your Duke accounts using Multi-factor Authentication (MFA), also called advanced or two-step authentication. MFA provides an additional layer of security when logging in or performing transactions online and at Duke.

• MFA: Duo App Mobile setup for iOs – Use the Duo app to make MFA easier

• MFA: Duo App Mobile setup for Android

SPOK Mobile

Instructions

1. Request service.
   1. Navigate to the IT Portal (https://dhts.duke.edu), then click Get IT > Telecommunications > Duke departmental request for SPOK Mobile service.
   2. Complete and submit the request form.
      The request is sent to the Secure Messaging App Svcs-DHTS. When the request is complete, you receive an email with the following subject line: Welcome to Spok Mobile. This email helps you set up the application and register your account.
2. Register your device.
   1. Follow the instructions in the welcome email to download the application. For information about Spok Mobile, see the Spok Knowledge page for Spok Mobile (http://www.spok.com/Resources/Spok_Mobile_Help).
      1. Download the Spok Mobile Application.
      2. When prompted, allow notifications during the application installation.
      3. Open the application.
      4. Enter your login credentials.
      5. Accept the license agreement.
      6. Click Sign in.
      7. Depending on your configuration, you might be prompted to enter your login credentials, full name, or account password. If prompted, enter the requested information.
         When your registration is complete, you receive an email from Spok Mobile. It contains your login credentials.
   2. Register the application on your device.
      1. Access Spok Mobile on your device.
         The Registration screen displays.
      2. Enter the login credentials that you received in the Spok Mobile email.
         Note: The password that you are assigned expires 24 hours after it is assigned or after you receive the email. If you wait more than 24 hours to register Spok Mobile on your device, you must click Forgot password to obtain a new password.
      3. Review the license agreement, then select the Accept the License Agreement checkbox.
      4. Tap Sign In.
         Your device is registered with Spok Mobile, and the Sign Up screen displays. To use the application, you must update your profile information.