The Biology_EA IT Service Desk was created to give users access to a live support technician for resolution of emergency issues, answers to technical questions, and to request and check out loaner equipment.
- Duke Systems Status: For information on Duke IT systems status click here.
- Please use our ticketing system – We request that everyone use our ticketing system because requests emailed directly to service desk staff may be delayed or lost.
Contact us by:- Emailing us: help@biology.duke.edu
- Filling out our online webform: Request help from Biology/EA IT
- Visit the Service Desk in BioSci 150 between the hours of 8:30 am and 4:30 pm, Monday through Friday
Doing any one of the above will ensure a much faster response and guarantee your request is not lost.
Classroom Audio/Video Support Services:
Classroom Support is responsible for providing assistance to the classrooms in Biological Sciences and the French Family Science Center.
Contact Classroom Support:
Phone: 660-3088
-or-
Location: BioSci Room 068 (see Kei George)
| To learn more about | Document |
|---|---|
| Data storage related services | Storage |
| Printing related services | Printing |
| Networking and VPN services | Networking |
| Web hosting related services | Web |
| VM hosting related services | Virtual Server Hosting |
| Connecting to Dukeblue wireless network | Connecting to Dukeblue |
| Setting up Office 365 Mail account for Microsoft Outlook 2016 on your Mac | Microsoft Outlook 2016 Setup Instructions |
| Requesting access to a Lab or group in Dropbox | Request Access to Dropbox |
