Divinity IT - Equipment Request Process
To help ensure that new technology purchases meet your needs and are delivered as efficiently as possible, Divinity IT has implemented a standardized device request process for all new hardware purchases.
Submit a Device Request
All requests for new technology equipment should begin by completing the Divinity IT Device Request Form.
The information you provide helps our team understand your needs and recommend the most appropriate hardware for your role.
What Happens Next?
After your request is submitted, a member of the Divinity IT team will:
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- Review your request
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- Contact you to discuss your requirements within 48 business hours
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- Recommend hardware options that best meet your needs
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- Answer any questions you may have
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- Verify the final equipment selection before the order is placed
This collaborative review helps ensure that everyone is aligned on the requested equipment before purchasing, reducing delays and helping ensure the selected devices meet your work requirements.
Please allow approximately four weeks for the purchase, configuration, and deployment of new devices.
This estimated time frame includes:
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- Equipment procurement through the Duke Technology Center
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- Shipping and product availability
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- Device configuration and testing by Divinity IT
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- Installation of required software, security settings, and university services
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- Final preparation for deployment
Actual delivery times may vary depending on equipment availability, manufacturer lead times, and overall order volume.
Once your request has been submitted, a member of the Divinity IT team will contact you to review the request and guide you through the remainder of the process. If additional information is needed, we’ll work with you to ensure your equipment is ordered and configured appropriately.
