Learning & Organization Development is the #1 resource for pursuing your professional development goals. Whether your goal is to become a better leader/manager, improve time management, or increase effective communication, there is something for every goal. We want to take a moment to spotlight the following special courses for your consideration. If you would like to register for any of these courses, simply click on the course title. 

Managing Meetings
Planning and conducting productive meetings are essential skills for every employee to master. Whether you are charged with planning, facilitating, participating in, or simply attending meetings, learning these time-saving and meeting management best practices will ensure that time spent is productive and efficient.

Situational Leadership II 
For more than 50 years, the Situational Leadership Model has enabled leaders at all levels of the organization to more effectively influence others. Developed by Ken Blanchard, Situational Leadership is a model that every manager can master. The manager must be committed to developing each and every direct report.

Crucial Conversations for Mastering Dialogue
We all face tense situations where saying the right thing is crucial. Whether you are approaching a supervisor who is breaking their own policies, critiquing a colleague’s work, or talking to a team member who isn’t keeping commitments, keeping the conversation productive can be very difficult.

Managing a Hybrid Team
When supervising a hybrid team of employees, you worry whether or not you are getting as much from their job performance as employees who remain physically on Duke’s premises. On the other hand, you and your entire team may be working off site full time. Building a bonded, high functioning, and collaborative team requires a combination of knowledge and skills, and clear communication strategies.

Fortunately, technology has come a long way in allowing your team(s) to tap into a multitude of available resources at Duke. This course will teach you the best ways to motivate yourself and your team to connect, inspire and collaborate with one another.

Conflict Resolution
Since conflicts are inevitable, learning to deal with them in a healthy, respectful, and positive way is crucial. Successfully managing conflict ultimately strengthens the bonds between people, helping maintain and enhance relationships. This course uses the Thomas-Kilmann Conflict Mode Instrument (TKI) assessment.

Emotional Intelligence 
This course explores five emotional intelligence competencies: self-perception, self-expression, interpersonal, decision-making, and stress management. The class encourages managers to take a mindful approach to leading people using emotional intelligence, rather than automatically relying on mental models constructed unconsciously from experience. Managers will leave the class with tools and strategies for improving self-awareness and interpersonal relationships. This course uses the Emotional Intelligence Quotient (EQ-i) assessment.