Professional Development Excellence Certificate opportunities are open to all Duke employees and are available in several disciplines based on specific areas of professional responsibility. Certificate tracks include both core and elective courses. There is no requirement that you complete a certificate in a certain amount of time; however, we encourage you to take at least two courses each year until it is completed.

Guidelines:

    • Chosen courses must be instructor-led with a duration of at least one day
    • Elective requirements (where applicable) can be met by choosing from any L&OD Professional Development workshops or Leadership & Management Development workshops
    • The participant’s manager/supervisor should be involved in the identification and selection of at least one of the elective workshops
    • Core and elective courses can only be applied to one certificate
    • If you use any core class as an elective, you will not be able to earn the certificate where that core class is a requirement

Certificates:

CEAP (Certified Executive Administrative Professional)

8 Core Requirements:
-Be A Star Achiever (Module 1)
-Star-Achieving Techniques (Module 2)
-Building Star Partnerships (Module 3)
-Reaching Stardom (Module 4)
-Be A Shining Star (Module 5)
-Give a Stellar Performance (Module 6)
-Stellar Collaborator (Module 7)
-Future Focused Star Performer (Module 8)

Customer Service Excellence

3 Core Requirements:
-Customer Service Excellence
-Communicating with Diplomacy & Tact 1
-Conflict Resolution

3 Electives:
Any full-day L&OD professional development course (technology courses do not qualify) taken after January 1, 2013

Human Resources

2 Core Requirements:
-The HR Business Partner
-Finding the Strategy in HR Analytics: Linking HR to Business

2 Electives:
Any two of the following courses:
-Total Rewards
-Talent Acquisition
-Talent Development
-Employee Relations

Leadership Excellence

4 Core Requirements:
-Dimensions of Management for Successful Leaders
-Emotional Intelligence
-Leader as Coach (pre-requisite: “Fundamentals of Coaching”)
-Managing from the Middle

4 Electives:
Any full-day L&OD professional development course (technology courses do not qualify) taken after January 1, 2013

Supervisory Excellence

3 Core Requirements:
-Fundamentals of Coaching
-Keys to Supervisory Success
-Moving from Peer to Supervisor

3 Electives:
Any full-day L&OD professional development course (technology courses do not qualify) taken after January 1, 2013

Technical Excellence

Core Requirements:
6 full days of L&OD computer courses, including at least two levels of training in each of two different desktop applications

Training Excellence

3 Core Requirements:
-Train the Trainer 1 (T1): The Basics of Training
-Train the Trainer 2 (T2): Designing Training
-Train the Trainer 3 (T3): Instructor-Led Training & Platform Skills

3 Electives:
Any full-day L&OD professional development course (technology courses do not qualify) taken after January 1, 2013; one elective must include “Online Facilitation Skills Training” OR “Designing E-Learning Modules”)