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Help Desk: Duke Student Community Resource Navigators

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Shadowing, Practice, and Reverse Shadowing

SHADOWING:
  • Instruction for facilitating shadowing session
PRACTICE CALLS: 
  • Scenarios
  • Sample PRAPARES:
    • Practice Call 1
    • Practice Call 2
    • Practice Call 3
  • 2 week Follow-Up Script ((English)
  • 4 week Follow-Up Script (English) 
  • Instructor guide for facilitating practice calls
  • Fidelity Checklist
REVERSE SHADOWING: 
  • Facilitator Instructions
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