Adobe has discontinued its Creative Cloud Synced Files service. If you don’t use Creative Cloud Synced Files, please note that this change will not affect you. If you are unsure whether your Adobe assets are impacted, check to see if you have synced files online here: https://assets.adobe.com/files.
If applicable, here is how to download your Synced files content. Note that after March 3, 2025, the files in the Creative Cloud Synced Files folder will be permanently deleted:
- Visit assets.adobe.com
- Click the “Launch More” button located in the bottom left corner of the website.
- A prompt will open; select “Synced Files.”
- You will be redirected to a page with a disclaimer stating that file syncing is ending.
- There will be an option to create a ZIP file containing all items in the cloud on the sync folder. (If you do not have any content in Creative Cloud Synced Files, the button will not be visible.)
- Once the ZIP file(s) is created, a download button will appear, allowing you to download your data.
- The duration of this process depends on the number of files being backed up.
Important: If your Creative Cloud Desktop version is less than 6.4, you must make a copy or export files from your local Creative Cloud Files folder to your chosen destination. Otherwise, they will be deleted from your local Creative Cloud Files folder when cloud copies are deleted.
For questions, please email the software licensing office at site@duke.edu.
