Jabber Client 12.9.1 now available

Jabber Clients 12.9.1 for Windows and MacOS are now available for download on the software distribution site: https://software.duke.edu/node/95

This update addresses a security flaw in previous versions of the software.

OIT provides this software to the Duke community free of charge.

For more information please visit https://oit.duke.edu/what-we-do/applications/jabber

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Mathematica Site License Renewed

Duke’s site license for Wolfram Mathematica has been renewed through August 6, 2021.

Single-user licenses generated through the Wolfram Portal have been automatically renewed, and no additional steps are needed.  Emails were sent out to all registered users (one per key) indicating that the expiration date was automatically extended to August 6, 2021.

Those managing computers with the lab version of the software installed will need to visit the OIT Software Licensing site and order the software again to view the updated lab keys.​

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ScreenConnect renewed

The site license for ScreenConnect has been renewed. The new license is now available for Duke IT Staff on the software distribution site here.

Only Duke IT staff may gain access to ScreenConnect software for installation. This page is not used to request access to an existing server instance of ScreenConnect, but rather for the software and license to set up your own ScreenConnect server.

Important Note: If you currently have a ScreenConnect instance running, once the license is renewed, you will need to apply the new license within 72 hours.

We strongly recommend that ScreenConnect administrators update the software to the latest version, which includes new patch builds that address known security vulnerabilities with versions released prior to v. 2019.2

Please contact site@duke.edu with any questions.

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MATLAB License Renewed

Duke’s MathWorks license has been renewed, and new installations of the software will expire on August 1, 2021.

Detailed renewal instructions for all versions of MATLAB, including links to license files and PLPs, can be found here

Anyone with a standalone installation of version 2008a and newer can renew by launching MATLAB as an administrator and then going to Help -> Update Current Licenses, and clicking Update.

Installations pointing to a license server will not be renewed until the server license is renewed.  OIT Software Licensing does not manage any license servers for MATLAB.

For installation/technical support please visit: https://www.mathworks.com/support/contact_us.html

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Important Notification: Adobe License Renewals

This is a reminder that all Faculty/Staff Acrobat Pro DC and Creative Cloud licenses purchased before July 7th, 2020 will expire on October 7th, 2020, and must be renewed to continue using the software.

Student Creative Cloud licenses do not need to be renewed and no action is necessary for those accounts.

Licenses purchased after July 7th, 2020 will be automatically renewed without charge for the coming year.


Renewing an Adobe account is the same process as purchasing a new one. This is accomplished by going to https://software.duke.edu and reordering the software. We accept either credit card payments or fund codes through our website.

If you are renewing the software for another user (or multiple users), please include their netID(s) in the “Order Instructions” section of the checkout page on https://software.duke.edu. When placing an order for multiple users, you will need to change the quantity to the number of licenses required by clicking on the cart icon in the upper right hand corner of the software site.

Please note: Notification will only be sent to the customer who places the order, via Service Now. If you are placing an order for another user or multiple users, it will be necessary for you to forward the instructions to the intended recipients.

Important note for renewal customers:
After 10/7/2020, when the previous year’s license expires, users will need to re-authenticate by opening Acrobat and signing out and then back in using the enterprise ID instructions you used to initially activate. For Creative Cloud, you will need to sign out and back in again through one of the Creative Cloud applications. This is performed through the help menu, and is a normal part of the renewal process.

Here are some instructions that may be helpful: https://oit.duke.edu/help/articles/adobe-acrobat-or-creative-cloud-membership-expired

Note regarding IT purchase approvals: Per the recent direction regarding approvals for IT spending at Duke, software purchases made from https://software.duke.edu do not require central approval. However, established department-level purchasing guidelines should be followed at all times.

For assistance or general questions, please contact the OIT Service Desk

For licensing questions please contact site@duke.edu

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Stata/SE Licenses Renewed

We have renewed our annual Stata/SE license for the year, and the new authorization codes and installers are now available for purchase on the software distribution site here: https://software.duke.edu/node/181

If you purchased a Stata/SE license within 3 months of the expiration date, then your purchase includes a renewal license that may be used to extend the expiration date of your software until July 23, 2021. Renewal authorization codes/installers will be emailed to anyone who purchased Stata/SE within this grace period.

Please contact site@duke.edu with any questions.

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DNASTAR Lasergene 17.1 now available

Version 17.1 of DNASTAR’s Lasergene Structural Biology Suite is now available on the software distribution site here.  This software is available to Duke faculty, staff, and students at no cost through OIT.

Renewal codes for version 16 are also available.

Version 17.1 includes the new 64 bit SeqMan Ultra application and compatibility with MacOS 10.15 Catalina

For more information on the product, including new feature enhancements, please visit the vendor’s website.


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SPSS Statistics Renewed

Our annual license for IBM SPSS Statistics has been renewed, and current licenses will expire on July 31, 2020. Renewal codes are available for versions 25 and 26 of SPSS Statistics, and new installations of SPSS 27 (64-bit only) are also available.

If you purchased a license on or after May 1, 2020, you will be sent renewal authorization codes by email that may be used to extend the expiration date of your software.

IBM SPSS Statistics licenses are available for purchase through OIT for $100 per computer, per year. https://software.duke.edu/node/178

Annual licenses are not prorated, and they expire on a fixed date that does not coincide with the date of purchase or calendar year.

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Statgraphics Centurion License Renewed

Duke’s site license for Statgraphics Centurion has been renewed, and the new license will expire on June 30th, 2021.

Visit the Statgraphics page on our software site to download the latest version or get the serial number to renew the license.

To renew, simply go to help -> License Manager and press Upgrade.  You will need to fill out your information and enter the serial number. Once you do this, you can request an Activation Code to be sent to you which you can use to complete the process.

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New think-cell license key available

A new think-cell license key is available.  The new key will expire on 7/1/21. The key is available for use by Duke University faculty, staff, and students for Duke-related academic purposes only. The distribution or use of this key outside of Duke will result in a permanent loss of the software for the university.

Please visit https://software.duke.edu and browse for think-cell in order to access the key.

think-cell is a Microsoft Office add-in which integrates seamlessly with PowerPoint and helps you to visualize complex charts like Marimekko, Gantt and waterfall within minutes.

Visit the think-cell website for more information.


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