ConnectWise, the vendor that provides ScreenConnect remote support software, has announced a high priority security update for on prem installations of ScreenConnect server.
For departments who are running their own ScreenConnect server instance we strongly recommend upgrading to the most current release of 25.2.4 as soon as possible.
To upgrade to version 25.2.4, please note there is a specific upgrade path that must be followed:
22.8 → 23.3 → 25.2.4
For instructions on how to upgrade your on-premises installation please visit Upgrade an on premise installation.
For questions or assistance, please contact site@duke.edu