Customer satisfaction surveys have become ubiquitous. It is nearly impossible to speak with a customer service agent without being asked to participate in a short satisfaction survey immediately upon the conclusion of the service interaction. And recognizing the importance of customer service, an increasing
Obesity rates among children are rising, and school lunch programs are often to blame. Behavioral economics is an emerging field that allows schools to improve the nutritional quality of students’ lunches with minimal effort, without compromising the school’s finances. When Nudging in the Lunch
Sim Sitkin, director of the Behavioral Science & Policy Center, has received the 2012 Academy of Management (AMR) Best Paper award for the second time in five years. The mission of the AMR is to publish new theoretical insights that advance our understanding of
Since the creation of the Social Science Research Institute (SSRI) in 2003, the institute has been adding new affiliates to its group of social science experts. The Behavioral Science & Policy Center (BSPC), was established in 2012 to promote the application of rigorous behavioral
Beware Stubby Glasses by David Brooks If you want to deter crime, it seems that you’d want to lengthen prison sentences so that criminals would face steeper costs for breaking the law. In fact, a mountain of research shows that increases in prison terms have
Professor Sim Sitkin advises leaders on policy tweaks Professor Sim Sitkin believes social and behavioral science can make government and business more effective and is part of a movement tasked with proving it. He co-founded the Behavioral Science & Policy Association (BSPA), which is