Op-ed by David Brooks (BSPA advisory board & NY Times)
Beware Stubby Glasses by David Brooks
If you want to deter crime, it seems that you’d want to lengthen prison sentences so that criminals would face steeper costs for breaking the law. In fact, a mountain of research shows that increases in prison terms have done nothing to deter crime. Criminals, like the rest of us, aren’t much influenced by things they might have to experience far in the future.
If a police officer witnesses the death of his partner, it seems that you’d want to quickly send in a grief counselor. In fact, this sort of immediate counseling freezes and fortifies memories of the trauma, making the aftershocks more damaging.
If you want to get people to vote more, it seems you’d want to tell them what a problem low turnout is. In fact, if you want people to vote, tell them everybody else is already voting and they should join the club. Voting is mostly about social membership and personal expression.
These are three examples of policies and practices that are based on bad psychology. The list of examples could go on and fill this page. That’s because we spend trillions of dollars putting policies and practices into place, but most of these efforts are based on the crudest possible psychological guesswork.
Fortunately, people in the behavioral sciences are putting policies to the test. I know of groups at Duke and Penn that are applying behavioral research findings to policy issues. Eldar Shafir of Princeton has edited a weighty new book, “The Behavioral Foundations of Public Policy,” which is a master compendium of what we know.
One of the things we know is that seemingly trivial changes can have big effects. People who are presented with a wide variety of choices of, say, yogurt, will eat more than people who are presented with a small array of choices or no choice. People who were randomly given a short, wide 22-ounce glass, poured 88 percent more juice or soda into it than people who were offered a tall, narrow 22-ounce glass, but they believed they only poured in half as much as they actually did.
Sometimes the behavioral research leads us to completely change how we think about an issue. For example, many of our anti-discrimination policies focus on finding the bad apples who are explicitly prejudiced. In fact, serious discrimination is implicit, subtle and nearly universal. Both blacks and whites subtly try to get a white partner when asked to team up to do an intellectually difficult task. In computer shooting simulations, both black and white participants were more likely to think black figures were armed. In emergency rooms, whites are pervasively given stronger painkillers than blacks or Hispanics. Clearly, we should spend more effort rigging situations to reduce universal, unconscious racism.
The research is also leading to new policy approaches. The most famous involves default settings. Roughly 98 percent of people take part in organ donor programs in European countries where you have to check a box to opt out. Only 10 percent or 20 percent take part in neighboring countries where you have to check a box to opt in.
In one clever program, dieters were told to phone in their weight to a nurse daily. Every day they called, they got an encouraging text and a lottery ticket, with a chance of winning a small amount. These dieters lost three times more weight than people who didn’t get tickets. Another ingenious program automatically diverts some money into your savings account every time you buy a state lottery ticket.
Prime Minister David Cameron’s government in Britain has gone furthest in implementing these sorts of programs. Personalized text messages were found to be six times more effective in getting people to pay fines than warning letters. If you tell people what percentage of their neighbors has already paid their taxes, you are more likely to get late filers to actually pay than if you nag them another way.
My problem with these efforts is that they are still so modest. What about the big problems? How do we get people to restrain government commitments now so that debt down the road won’t be so ruinous? How do we calculate the multiplier effects of tax cuts or spending increases among different subgroups of the population, or under different emotional conditions? How do we rig the context of budget negotiations so participants can actually come to a deal? How are people in different cultures likely to react to drone strikes? How do we structure sanctions against Iran to cause the greatest psychic humiliation?
These are the big questions, and most of our policies rely on crude folk psychology from a few politicians. But there’s hope. As Brian Wansink notes in Eldar Shafir’s volume, the 20th century saw great gains in sanitation and public health. The 21st century could be a great period for behavior change.