Nominated by Patrick Tam |
While most patients understand and are appreciative of the reasons requiring hospitalization, a minority of patients less so, with these frustrations leading to untoward behavior to the clinical team members caring for them. Dayana showed utmost professionalism, patience, and fortitude in the management and interactions of a challenging patient whose attitude was compromising to their clinical care. Despite this, her and the rest of the heart failure team through a herculean effort were able to accommodate the patient’s needs that overall did not jeopardizing the patient’s care.
