Nominated by Rose Smart |
Chanigo provided outstanding customer service to a patient on 5/24/24. He was seeking medical records that were transfer to a Duke Facility. The patient explained his customer service experience with Chanigo listed below Chan answered a number of questions and helped me sort out and navigate through what seemed to be conflicting information from several departments. Chan was knowledgeable, patient, and highly professional throughout, and he left me with an extremely positive impression of Duke’s records management team. It must be a pleasure having Chan as one of your team leads. I am most appreciative of his help.
