Jamf Pro

Jamf Pro (formerly known as Casper) supports management of Mac OS X and iOS devices, providing automated software installation and maintenance, iOS security, and device encryption key escrow.

  • iOS and Mac OS X device management
  • Encryption deployment and management (with escrow and reporting)
  • Utilize the Restricted Software feature as needed o System and application settings management and enforcement
  • Self Service application
  • Make use of the remote lock/wipe features for laptops that go missing
  • Enhanced patch management
  • User driven self provisioning of new machines either via Self Service and or DEP
  • Inventory management and reporting

Join

To gain access to Jamf Pro, please either email casperadmins-request@duke.edu or open a ticket in ServiceNow and assign it to the group “Device Engineering – OIT”.

Start

Once your account and a departmental “Site” have been added to Jamf Pro, you can access the system at https://casper.trinity.duke.edu.

Learn

An online introductory training class for Jamf Pro is available at the Jamf Training web site. Further in-person training is offered by Jamf in public sessions around the world (occasionally in Raleigh…see the Jamf site for dates and locations) and privately on campus when demand allows.

Duke-specific instructional videos and other materials on the DukeCasperAdmins Sakai site.

Jamf Pro Documentation and Administrators Guide.

There is also a large quantity of useful information at JamfNation, the Jamf Pro user community website.

Apple School Manager

Apple School Manager is a simple, web-based portal for IT administrators to deploy iOS, macOS, and tvOS devices all from one place. When used with your mobile device management (MDM) solution, you can configure device settings and buy and distribute apps and books.

To access ASM visit https://school.apple.com and login with your Duke enterprise AppleID. If you do not have a Duke enterprise AppleID, please reach out to the OIT service desk to request one.

Apple School Manager user guide.