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A Franchise Education: The Impact of High School Quality on the Operations of Quick Service Restaurant Franchises in Texas
By Joseph Yetter While the franchise business model provides customers with a certain level of consistency, there is still considerable variation in service quality across locations. Among other factors, a franchise’s quality of human capital (i.e., its workers) contributes to the quality of its operations, one of the strongest determinants of its revenue. Assuming that […]
