Rev.com‘s captioning services have been in wide use at Duke for the last couple years in part because of their affordability (basic captioning is a flat $1.00/minute), the generally high accuracy of the captions, and the overall quality of the user experience Rev offers via its well-designed user interfaces and quality support. Quick turnaround time is another factor Duke users seem to appreciate. While the exact turnaround times Rev promises are based on file length, we’ve found that most caption files are delivered same or next day.
For those of you who need guaranteed rush delivery above and beyond what Rev already offers, the company just announced it now offers an option that promises files in 5 hours or less from order receipt. There is an additional charge of $1.00/minute for this service. To choose this option, simply select the “Rush My Order” option in desktop checkout.
If any of you utilize the new rush service, we’d love to hear how it goes. Additionally, if you have any other feedback about your use of Rev or other caption providers, please feel free to reach out to firstname.lastname@example.org.