Social Needs

ONLINE PCS FORM

Completing request for Personal Care Services (PCS)?

For patient with regular Medicaid (including dual Medicare-Medicaid) who needs help with activities of daily living (ADLs)?  Here is link to electronic version of form; we also have hard copies in folder in preceptor room and in both nursing stations.  (NOTE: The date should be 7/1/2021 in lower lefthand corner; outdated forms will not be accepted.)

BUT if patient is covered by one of the named managed care Medicaid plans (Carolina Complete, Healthy Blue, Wellcare Medicaid or Amerihealth Caritas; we don’t talk about UHC), each has their own PCS form.  Use .DOCPCSREFERRAL for links to forms and guidance (or Google ‘PCS’ and plan name).  Thanks to Jan Dillard for creating and sharing!

GODURHAM CONNECT SERVICE OFFERS FREE LYFT RIDES IN NORTH DURHAM

Residents in north Durham now have another free option to get them to and from their homes to GoDurham bus stops, shopping centers, schools and libraries thanks to a recent expansion of GoDurham Connect’s program with Lyft. LEARN MORE

ASK PATIENTS TO SHARE THEIR STORIES

The DOC Untold Stories project seeks to understand the lives of our patients and context of their illnesses.

How you can help: If you have patients who might be interested in sharing, please send them to either Elissa Nickolopolous or Katherine Henderson or have them text/email the info on the flyers around clinic. Thanks also to DOC resident Jeff Lee for helping lead this project!

APPLY FOR ENERGY (LIEAP) AND WATER (LIHWAP) ASSISTANCE

Winter has come. Time to apply for ENERGY assistance, with the LIEAP Program. Durham County Residents are also able to apply for WATER assistance, with the LIHWAP Program. LEARN MORE

HEALTHY STEPS

Part of Root Causes, the Duke medical student-led organization that provides fresh produce to DOC patients and helps newly housed individuals, Healthy Steps helps patients create their own exercise goals and pairs them w/ Duke health professional students who can serve as exercise partners. Transportation help is available. To refer, you/patients can call (919) 627-1872 or email healthystepsduke@gmail.com.
VIEW FLYER > 

NEW 9-8-8 # FOR MENTAL HEALTH CRISIS

Call or text 988 to connect with trained, compassionate, mental health counselors who can help with acute crisis.
READ MORE > 

Need DOC Team Social Work? (a.k.a. JAN AND ELISSA)

How to Refer:

    1. Your first choice (and never the wrong answer) is to find Jan Dillard, LCSW or Elissa Nickolopolous, LCSW in the back hallway on the Lavender side. Or use Secure Chat in Epic (speech balloon in upper left corner) to ping them.
    2. If a patient has been coming to the DOC for a while, and especially if  dealing w/ a chronic issue, type “LCSW” in the Search box in the patient’s chart and it should pull up prior Social Work notes, so you can double-check if the issue has been addressed previously (maybe even last visit).
      Note: EComm DOC Social Work has been discontinued.

Chaplain Services

Katherine Henderson, MRP, MDiv is now in clinic Mon-Thu, 9a-3p
email:  kkh10@duke.edu | phone: 919-613-2464
Find her in preceptor room in cubicle next to partnership folders. To refer come visit or send Maestro In Basket!

Physical Activity

Medicare Plan Assistance

Gurleys Pharmacy is offering assistance for patients during Medicare open enrollment. They have hired a person specifically to help patients get the best plan suited for the individual (this person may be available after the enrollment period as well). There will be 1-hour appts at the pharmacy.  Call Gurleys and give them the patient’s name/birth date/phone#. They will call and set up an appointment for them. They do not need to be a Gurleys customer. Tara (at Gurleys) said that the plans this year are better. More of them have extra benefits like pre-loaded cards to help pay for OTCs and free gym memberships. Many have lower co-pays. Gurleys Pharmacy phone # 919-688-8978

Vot-ER Smart Phrase

The smart phrase .DOCVOTINGINFO has been updated and can be used in any and all AVS’s

Durham Ensure Program

A new program from Durham Center for Senior Life provides Ensure to Durham residents 55+ the first Friday of every month! Recipients have to come to the DCSL offices at 406 Rigsbee and can receive up to 2 cases; all will be asked to sign up for a free DCSL membership. Pickup is from 10a-noon, and first-come, first-served based on priority (post-hospital or facility discharge w/ doctor’s note; current DCSL day health participants; disabled seniors, etc.).

Call DCSL at 919-688-8247 and see flyer for more!

Caregiver Support Program

The Duke Caregiver Support Program offers free support around caregiver needs; you do not need to be a Duke Health patient to receive these services.

The program helps connect caregivers to verified service organizations and resources at Duke Health and in our local community, and provide guidance on home care and placing loved ones into long-term care communities, as well as emotional support and education.  Click here for more info.

Dementia Care Management

DCSL is starting a new program for individuals living with dementia or cognitive impairment and who live alone in Durham. If you are interested in learning more, or would like to refer someone, contact Neikya Mumford, MSW, LCSWA Dementia Care Manger at (919) 688-2847 x116 or at nmumford@dcslnc.org. For information check out the flier here.

Hope4Healers Helps Health Professionals Cope

The Hope4Healers Helpline (919-226-2002) is a new initiative in partnership with the North Carolina Psychological Foundation.  It provides mental health and resilience support for health care professionals, emergency medical specialists, first responders, other staff who work in health care settings and their families throughout the state who are experiencing stress from being on the front lines of health care.

Hope4Healers is also available 24 hours per day, seven days a week for people to reach out for support from a licensed mental health professional.

Caring For Each Other Fund

At DUHS, we all play a role in lifting each other up and bringing compassionate care to life. A prime example is the Caring for Each Other Fund, created to help team members who are facing unexpected hardship. By providing financial assistance with basic living needs during a crisis or emergency, we aim to lessen their stress, help them weather the storm, and return to financial health and stability.

The fund helps eligible DUHS team members with up to $1,500 for emergency, unexpected financial hardships triggered by qualifying events; apply here. (If you would like to give to the fund, click the Donate tab.)

HELP Is Just Across The Parking Lot

HELP (Health Equipment Loan Program) is now our neighbor!  That means we (and our patients) are so much closer to rolling walkers, canes, bedside commodes, and so much more!  HELP was founded by retired Duke RN Anne Drennan and Duke complex case manager Gayle Weaver and now calls Project Access of Durham County home.
Click here to view their flyer for more information

Duke Law Legal Resources For Patients

Seeing a needy patient facing a challenging legal situation (unsafe housing, denied Social Security disability, or other denied/terminated benefits s/he should be eligible for)? A Duke Law School clinic may be able to provide assistance or identify community resources that can help. For referrals, just send an email to Hannah Demeritt: demeritt@law.duke.edu.

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