OpSwap Recap: Healthcare Improvement with Dr. Shah

On Wednesday March, 21 Dr. Kevin Shah lead the second IHI OpSwap for this year. Students from the School of Medicine, Fuqua Business School and Sanford School of Public Policy were in attendance. Dr. Shah’s talk focused on the importance of quality in healthcare, and how definition of quality can vary based on the perspective of providers, patients, and payers.

Dr. Shah also talked about the principles of quality improvement, including the SixSigma and Lean models – and how these methods have been implemented to improve quality and safety in other fields, such as the aviation industry.

Dr. Shah then discussed ongoing quality improvement and patient safety efforts here at Duke, particularly Duke Primary Care’s efforts to improve care and quality, given examples of the challenges and opportunities for improving care for patients with chronic illnesses, such as diabetes. He emphasized the necessity of interdisciplinary teams in this process, and the the use of data to drive decision making and measure success.

A big thank you to Dr. Shah for his excellent talk, and to all the student participants!

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Recap: Dan Ariely Guest Speaker Event

Thank you to all who attended IHI’s December Guest Speaker Series event with acclaimed Duke Professor and author Dan Ariely on 12/2. Nearly 100 students from across the schools of medicine, business, policy, engineering, and nursing were in attendance. Professor Ariely spoke on a many topics, but particularly discussed how we can use an understanding of behavioral economics to create more effective interventions and policies in the healthcare.

A special thank you also to the Fuqua Health Sector Management program for generously co-sponsoring the event.

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Guest Speaker Series: Dan Ariely Talk 12/2 5:45pm

Screen Shot 2015-11-23 at 7.15.32 PMDuke IHI Open School invites all Duke community members to attend a talk by acclaimed Duke Professor and author Dan Ariely. Event generously co-sponsored by the Fuqua Health Sector Management program.

What: Dan Ariely is the James B. Duke Professor of Psychology and Behavioral Economics and the author of the New York Times bestsellers Predictably Irrational and The Honest Truth about Dishonesty. Come join us as Dr. Ariely shares his insights on healthcare, innovation, and irrationality in today’s world in a talk entitled “‘Free Beer’ and Other Musings on Healthcare.”

When: Wednesday, December 2nd, 5:45 – 6:45pm

Where: Learning Hall, TSCHE

Food: Light non-alcoholic refreshments will be provided.

RSVP HERE to ensure adequate refreshments order.

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Annual Kickoff Event 9/24 6pm: Chancellor Washington

Washington_Dr_A_Eugene-portraitDuke IHI Open School invites all Duke community members to attend a talk by Duke Medicine’s new Chancellor Dr. A. Eugene Washington.

What: Dr. A. Eugene Washington– the new Chancellor for Health Affairs, and President & CEO of Duke University Health System– will speak on the challenges we face as a health system and what we can do about it! Q&A moderated by Dr. Jon Bae will follow.

When: Thursday, September 24th, 6-7pm

Where: 4th Floor Lobby, TSCHE, Duke School of Medicine

Food: Heavy hors d’oeuvres and beverages provided.

RSVP: HERE by Friday 9/18 5pm to ensure adequate food order.

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Cost, Quality, & Duke – Dinner talk with Chancellor Dzau 8/16

What: Chancellor Victor Dzau, speaking on health systems and their role in an era of health care reform
When: Thursday, August 16th, 5:30-6:30pm
Where: Duke South Amphitheater
Food: gourmet dinner provided.
RSVP here: http://tinyurl.com/d9z7ocu by Monday 8/13 evening to ensure adequate food order

On behalf of Duke IHI Open School, we would like to invite you to a talk by Victor Dzau, MD, the Chancellor for Health Affairs at Duke University, and President and CEO of Duke University Health System.

As the leader of this medical institution, Dr. Dzau’s main interest is “in moving health care through innovation, discovery, translation, and service” while striving to put patients first. In what is sure to be a thought-provoking talk, the Chancellor will discuss the impending changes in US health care and his vision regarding what health systems such as Duke can do to bend the cost curve while improving health care quality.

The event will be held on Thursday, August 16th, 5:30-6:30pm, in Duke South Amphitheater. Gourmet dinner and drinks will be provided. Please RSVP by completing this form.

For those planning to attend the MS1 organization fair on this date, please note that the talk begins immediately at the conclusion of the fair.

Improving Hospital Clinical Quality and Safety — Bimal Shah, MD, MBA


  • What: Dr. Bimal Shah, Department of Cardiology — Hospital System Quality Improvement Efforts
  • When: Wednesday, April 4th, 5:30-6:30pm
  • Where: Conference Room 114, Chancellor’s Office (Duke South Green Zone)

In addition to his clinical responsibilities as a non-invasive cardiologist, Dr. Shah runs numerous research programs in health services research, clinical trials, and registry analyses. He has published extensively in health care finance and delivery, cardiovascular outcomes, and quality assessment in cardiac care. Dr. Shah will review hospital system quality improvement efforts and discuss the current state of variation in clinical quality and safety.

Please RSVP to Paras Fatemi (parastou.fatemi@duke.edu).

Judy Milne, Duke Patient Safety Officer

The Institute of Medicine estimates that as many as 98,000 people die every year from preventable medical errors. What happens when one of these errors occurs at Duke? IHI invites you to be the detective in an interactive workshop on Root Cause Analysis, the process for understanding these errors.

On Tuesday, February 28th, from 5:15pm-6:45pm Duke Patient Safety Officer Judy Milne will present “Healthcare Root Cause Analysis (RCA): DUH approach to evaluating major medical errors.” Participants will investigate a case together involving a serious patient cardiac event to understand how it occurred from a human and system error perspective.

Where: Duke South Amphitheater
Food: DINNER WILL BE SERVED. So please RSVP here by 2/27.

Why: Errors in medicine affect patients, health professionals, business finances, and raise questions of system design. Yet students’ formal education on it is rather limited. This is a great chance for students to understand how quality and patient safety issues are handled in the real world! So come learn more and stuff your face while you’re at it!

1/31 Speaker: Dr. Jeffrey Ferranti, Duke Chief Medical Information Officer

What: “Bridging the Gap: Leveraging Health Informatics in Support of Care Quality, Translational Research, and Clinical Effectiveness” with  Dr. Jeffrey Ferranti, Chief Medical Information Officer for the Duke University Health System and Associate Director for the Duke Center for Health Informatics

When: Tuesday, Jan 31, 6-7pm

Where: Duke South Amphitheater

RSVP: Contact Paras Fatemi (parastou.fatemi@duke.edu) by 1/29


Details: Dr. Ferranti will speak about how to “Bridge the Gap” in health care by leveraging health information technology. Dr.  Ferranti’s work includes the implementation of Duke’s Maestro Care system. With the HITECH Act of 2009, we can all expect health care settings that in the very near future (if not already) will use health IT for the purposes of improving patient care. See the government’s official site here for more information. This talk will give us an opportunity to consider what this change means for us as future health care professionals and for Duke University Health System.