Frequently Asked Questions (FAQs)
Our Frequently Asked Questions (FAQ) section will continue to grow. As we receive questions from users, we will include some of them here. Please feel free to contact us with any questions that are not addressed below.
Q: Who can I contact about this training?
A1: If it is a question specifically about this training, email us: email@example.com
A2: If it is a question about the HINARI Program, contact them: firstname.lastname@example.org
Q: Who developed this training?
A: This training was co-developed by staff at the Duke Global Health Institute (DGHI) and the Duke University Medical Center Library (DUMCL). Duke University is located in Durham, North Carolina, USA. It was updated and moved to WordPress in 2017 by Jackson Koonts.
Q: How can my institution get access to HINARI?
A: Country eligibility is based on gross national income per capita, and eligible countries either fit under Band 1 – free access, or Band 2 – low-cost access. This page on the HINARI Program’s website contains detailed information about eligibility. Institutions, not individuals, can register with the HINARI Program. If you believe your institution has access and you are having trouble logging in, please see your local librarian for help.
Q: How can I provide feedback about this training?
A: Please see our feedback form.
Q: Can I legally copy and distribute this training?
A: Yes. This training is licensed under a Creative Commons Attribution-Noncommercial-ShareAlikelicense. You may freely reproduce, remix, and/or build upon this training, attributing HINARItraining.org as the original source, and distribute to others non-commercially under the same Creative Commons license.
Q: Why am I having trouble logging into the HINARI Program’s website and how can I fix this issue?
A: Does your institution have access to HINARI? Check here. If your institution should have access, but you are having trouble logging in, please talk to your local librarian, there may be an issue with your institution’s HINARI account that he or she can help to resolve.
Q: Why am I having trouble playing the videos and/or audio files on this site?
A: Please see this training’s technical requirements page for more information, including links to video and audio players that you may need to install on your computer. If you believe that your computer and software meets all of the technical requirements and you are still having trouble, please let us know via our feedback form so that we can address potential issues with the training in our future updates.