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Departmental Computing Policies

The Biology and Evolutionary Anthropology departments follow a set of policies related to computing equipment and data approved by the BioCC committee.

Supported Operating Systems

  • The Biology/EA IT team will provide full support for a limited number of versions of operating systems running on the two major platforms: Windows and Macintosh OSX.
  • The Biology/EA IT team recognizes that non-standard or non-current versions are sometimes necessary to run legacy equipment or software. If this applies to you, please consult with the Biology/EA IT team about possible security and network services issues.
Full SupportLimited SupportNo Suppor/Not allowed on the Network
Windows 7 (Professional, Enterprise)

Windows 10 (Professional, Enterprise, Ultimate)

Mac OSX 10.13 High Sierra
Windows XP Professional (Only machines which have been allowed by IT Team to stay on the network; once the hardware dies there is no replacement)

Linux operating systems

Windows 8

Mac OSX 10.12 Sierra
Windows 2000 or earlier

Mac OSX 10.6 .8 (Snow Leopard)- 10.6.11 (El Capitan)

Non-English Installed operating systems
These are recommended versions of Operating Systems for the platforms in question and the manufacturer; the/biology/EA IT team fully support all aspects of these operating system.The Biology/EA IT team will continue to provide advice and will make a strong effort to resolve issues; however, some issues might not be solvable or might require resources that are unreasonable.The Biology/EA IT team will continue to provide advice. Users who wish to keep installations of these versions of operating systems will have to take full responsibility for managing these devices.

Supported Hardware

  • The Biology/EA IT team fully supports departmentally purchased computers purchased from one of the four approved Vendors; Dell, Apple, Lenovo, and Pogo Linux. The Duke Technology Center has standard models available from Dell, Apple and Lenovo for users to view and test out, (note we can custom configure computers from any of these vendors). Pogo Linux is the departmentally approved vendor for custom configurations of high-end computational/analysis machines.
  • All members of the Biology and Evolutionary Anthropology departments are required to process all orders through the Biology/IT Team.
  • To learn more about purchasing computers please visit: Purchasing a Computer
  • Non-Departmentally funded computers and non-standard computers from unapproved vendors will be required to meet all security policies in order to be registered on the network and will be provided with limited to no support. This support is limited to the verification of a patched operating system, virus protection, access to departmental printers and network connectivity.

Supported Software

  • The Biology/Evanth IT team will attempt to provide the best support we reasonably can for software. Some software we have fully vetted and tested with departmental and institutional services and validated that all crucial features work (we call this “fully supported” software). There may be other pieces of software that we have either not tested or tested and identified significant problems with. While people are welcome to use whatever software they wish and we will put in a reasonable effort to try and get the tools you want to use working with the services we (and OIT) provide, there may be some significant problem(s) that may impact your ability to use that tool and there is a limit to how many resources we can devote trying to resolve those issues if they arise.

Supported Mobile Devices

  • The Biology/EA IT Team defines a mobile device as a portable computing device typically having a display screen with touch input and/or a miniature keyboard. These devices are also known as “tablets, smartphones or handheld devices.”
Supported Mobile DevicesSupported Operating SystemsNo Support
iPadiOS 8.0 and aboveAndroid OS
iPhoneWindows OS

The Biology/EA IT Team supports connectivity to the campus wireless network and university-sponsored email/calendar account synchronization. Issues related to phone coverage, carrier problems or other mobile functionality are not supported and should be directed to your carrier or mobile device vendor. 

Data Recovery

  • Data recovery services are not available i.e. data saved to the device that is either lost or corrupted will not be recovered. It is the responsibility of the user to ensure all data is backed up from their device before seeking computing help to avoid data loss. 

Lab/Personal Printers

  • Lab and Personal printers are not supported by the Biology/EA IT Team. Should you choose to purchase a printer for your lab or office, the Biology/EA IT Team will configure and setup Lab/Personal printers to connect to the Biology wired network only
  • The Biology and Evolutionary departments provide, maintains and supports 10 printers (e-Print stations) located throughout the Biology and French Family Science center.
 
BuildingType of PrinterLocation
Bio-Sci Room 0038Black and WhiteSub-Basement
Bio-Sci Room 0038ColorSub-Basement
Bio-Sci Room 138Black and WhiteBio-Sci Computer Lab
Bio-Sci Room 138ColorBio-Sci Computer Lab
Bio-Sci 325Black and White3rd Floor Break Room
French Family Science Center 3106Black and WhiteInside Office Suite
French Family Science Center 3316Black and WhiteInside Office Suite
French Family Science Center 4220Black and WhiteInside Office Suite
French Family Science Center 4220ColorInside Office Suite

Please refer to the instructions for installing the departmental printers: https://sites.duke.edu/helpdesk/installing-e-print/

Duke Surplus Computers

  • The Biology/EA IT Team does not support computers acquired from the Duke Surplus department.
  • The Biology/EA IT team internally has its own limited amount of supported surplus computers each year. Should you wish to request one of these computers please contact the IT Service Desk.