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Biology Virtual Server Hosting

Virtual Server Hosting

The Biology/Evanth IT Budget supports and manages the configuration of Virtual Machines/Servers (VMs) which are hosted by central OS administration in OIT’s centralized VMware ESX environment

  • PI’s can request one standard OIT Managed VM (maximum $800/yr. hosting cost)
  • Biology_EA IT team will work collaboratively with OIT on the configuration, setup, and access for the VM
  • All users will be required to have NetID in order to have access to any VM

OIT VMware OS System Administration-Scope of services

OIT-Systems Infrastructure supports the day-to-day operations of the server and OS through the maintenance and support of the operating system (OS) and OS related components.  There are 2 levels of OS System Administration offered:

  • 8-5 (Monday-Friday 8 AMto 5 PM) – This offering is intended for services and applications that are not expected to be supported outside of regular business hours.  Typically, these VMs are for tolerant services and/or test/dev VMs.
  • 24/7 – This offering is intended for production services and applications that are expected to be supported 24/7.  Outside of business hours, staff will be paged as required to resolve emergency issues

OIT-SI Sys Admin responsibilities:

  • Define/Design/Provision the VM
  • Install Operating System and any OS related options or services
  • Maintain Current security patch levels
  • Configure and maintain TSM backups (nightly unless otherwise agreed to with VM Owner)
  • Monitor health of systems
  • Provide responses to production level issues during defined support hours (24/7 or 8/5)
  • Provide 8/5 responses to test/development issues, upgrades, and/or configuration changes
  • Document all Server OS related changes
  • Maintain a strong working relationship with the Service/Application prime

Contact Us

Location:
Biological Sciences BLDG Room 150  
COVID-19 UPDATE: Location CLOSED

Email:
tts-sciencehelp@duke.edu

Chat:
Mon-Fri: 9 am- 4 pm Click Here To Chat

Request IT Help:
IT Support

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