Virtual Server Hosting
The Biology/EA IT Budget supports and manages the configuration of Virtual Machines/Servers (VMs) which are hosted by central OS administration in OIT’s centralized VMware ESX environment
- PI’s can request one standard OIT Managed VM (maximum $800/yr. hosting cost)
- Biology_EA IT team will work collaboratively with OIT on the configuration, setup, and access for the VM
- All users will be required to have NetID in order to have access to any VM
OIT VMware OS System Administration-Scope of services
OIT-Systems Infrastructure supports the day-to-day operations of the server and OS through the maintenance and support of the operating system (OS) and OS related components. There are 2 levels of OS System Administration offered:
- 8-5 (Monday-Friday 8 AMto 5 PM) – This offering is intended for services and applications that are not expected to be supported outside of regular business hours. Typically, these VMs are for tolerant services and/or test/dev VMs.
- 24/7 – This offering is intended for production services and applications that are expected to be supported 24/7. Outside of business hours, staff will be paged as required to resolve emergency issues
OIT-SI Sys Admin responsibilities:
- Define/Design/Provision the VM
- Install Operating System and any OS related options or services
- Maintain Current security patch levels
- Configure and maintain TSM backups (nightly unless otherwise agreed to with VM Owner)
- Monitor health of systems
- Provide responses to production level issues during defined support hours (24/7 or 8/5)
- Provide 8/5 responses to test/development issues, upgrades, and/or configuration changes
- Document all Server OS related changes
- Maintain a strong working relationship with the Service/Application prime
