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Technology Help

Phone

Fax

  • 500, NC Mutual Building (break room) – 919-613-9897
  • There are blank fax forms near the fax machine

Duke IT Support

Follow the link to OIT’s website. It provides links for computer needs: https://oit.duke.edu/newtoduke/fac_staff.php

Please note you will need to be connected to the Duke network to submit a ticket through the web.

  • If you are off the network you can always call the help desk at 684-2243, or log in through VPN and get to the site
  • Click on the following site: https://intranet.dm.duke.edu/dhts/coo/supportoperations/acadsupport/SitePages/RequestHelp.aspx
  • Enter the requested information for all fields
  • For department, select General Internal Medicine
  • For support person, select Frank Currin
  • In the summary, include all the details of the problem you are having, including any times you are available
  • Press submit and the ticket will be processed and delivered to our group for support

For VA computers and issues, continue to submit your request through the VA help desk as you have in the past.

WebEx Resources

Box Resources