– Identifying the key stakeholders: The first step in the RUTF Supply Chain Project was to identify key stakeholders. The supply chain for RUTF involved multiple stakeholders, both internal and external to UNICEF. From the global to the local levels, stakeholders approached this issue both from supply and logistics and from nutrition program perspectives, and important contributions were made by both groups of stakeholders from UNICEF headquarters and Supply Division all the way down to the country offices. From the planning and procurement stages, the UNICEF Supply Division and the UNICEF Regional Office in Nairobi (ESARO) participated actively in the project’s efforts as did country office counterparts in Somalia and Kenya. From the production stage, Nutriset and a local producer, Insta, offered useful input to the process. For the delivery stage, both Kuehne+Nagel and local NGO and governmental implementing partners (such as ACF, Concern, Merlin, the Kenyan Ministry of Health, and district hospitals) also filled in key parts of the supply chain picture. Various funders such as ECHO and USAID also shared their perspectives on the supply chain challenges. A map of the project stakeholders can be found below.
– Engage as early as possible and listen to their concerns: An initial questionnaire was used to gain stakeholders’ perceptions on the supply chain, including areas of strength and weakness. This was followed by in-person meetings and workshops to gain more depth and detail on the data, and to help stakeholders voice their key concerns more directly. These activities are described in more detail in the Stakeholder feedback sections of the site.
– Communicating with stakeholders: The recommendations developed from the supply chain analysis were relayed to stakeholders for their feedback and buy-in. The project team demonstrated the use of new tools developed for the project and requested feedback on data analysis and conclusions, including the feasibility of recommendations. Thus, while stakeholders’ major concerns were collected in the initial phase of the project, communication and feedback helped uncover any additional problems, allowing the project team to address concerns of the key stakeholders.