To help safeguard university travelers, Duke has contracted with a travel assistance company called International SOS (ISOS), which provides emergency assistance and other services for all students (Duke and non-Duke) studying abroad on Duke programs. These services range from 24/7 telephone advice, to medical referrals, to full-scale medical evacuation by air ambulance. For more information about the services provided by ISOS, please see the following page: https://finance.duke.edu/insurance/travel/sos
You can access and print an ISOS membership card here: travel.duke.edu/sites/default/files/ISOS_Card.pdf
Please be aware that some of the services provided by ISOS may incur additional charges. See the Duke University Corporate Risk Management website for more information. Should you activate a service that has an additional charge, you authorize Duke to bill you for this charge. Please note that such charges may not be billed to you until after you have returned from your time abroad.
Please note that ISOS does not provide domestic coverage within the United States; you must be traveling outside of the United States with a Duke program or with official Duke support in order to be eligible to receive services from ISOS. Additionally, travelers who are traveling outside of the United States but to their so-called “home country” – defined as the country currently sponsoring the traveler’s passport – may not be eligible for ISOS services. Any questions about this policy should be directed to Duke Corporate Risk Management at corprisk@duke.edu or 919-684-6226.
Finally, it is important to understand that, although ISOS offers students participating on Duke programs travel advice and medical referrals, International SOS is NOT health insurance. All students studying away on a Duke-run program are required to maintain personal health insurance coverage for the duration of their time abroad/away from Duke. See the Insurance section for more information about this health insurance requirement.
International SOS as a Pre-Trip Resource
In addition to calling the main ISOS telephone number (215-942-8478) for any pre-trip questions you may have, you can access country-specific travel advice from the Duke ISOS information portal:
www.internationalsos.com/MasterPortal/default.aspx?membnum=11BSGC000072
Use Duke’s membership number (11BSGC000072 — also found on your ISOS membership card) as your member log in if asked.
This website is an excellent resource, and can provide you with pertinent medical, security, and general travel advice, such as information on the standard of health care in your host country, how to pay for medical care, the availability of medications, embassy/visa information, dialing code information, cultural etiquette, and financial and banking information. We also urge you to sign up for ISOS email alerts.
