Automation Intellect is a fast growing, cloud-based, manufacturing performance software company. We are helping companies to move from the old, disconnected manufacturing facilities of the past to the agile, connected, Industry 4.0 factories of the future. Our product provides plant level information in a cloud based visualization that our customers use to improve the performance of their equipment. This position is critical to the success of our customers, company and product. This position is responsible for ensuring customer satisfaction and expansion of services by making sure that our product is delivering measurable results for their equipment. You will be
accountable for ensuring that existing customers continue to gain business value from our solution. You will need to lead, teach and coach our customers to success and then expand the account. This position requires critical thinking and problem-solving skills, and a consultative approach, to come along side our customers to help them deliver success.

Responsibilities

  • Provide information, training and leadership to customer teams that may include C level executives, plant managers, and engineering and technical roles.
  • This position is responsible for ensuring customer satisfaction and expansion of services by making sure that our product is delivering measurable results for their equipment. You will be accountable for ensuring that existing customers continue to gain business value from our solution.
  • Develop and follow procedures that lead to an outstanding and consistent customer
    experience.
  • Educate customers on how to use the Automation Intellect product and assist with their continuous improvement and change management initiatives based on data presented by the Automation Intellect platform.
  • Build reports and develop insights that customers can use to deliver value from the machine information.
  • Ability to use experienced judgement to plan and accomplish goals.

Requirements

  • Requires a bachelor’s degree and 2-4 years of experience in continuous improvement with experience in manufacturing or a related area.
  • Six Sigma or Lean background is preferred. Good organization and time management skills an absolute must.
  • Experience in Change Management, preferably in a manufacturing environment.
  • Familiar with manufacturing concepts, practices and procedures, experience with general networking concepts and automation equipment is a plus.
  • Ability to use experienced judgment to plan and accomplish goals.
  • Lead and direct the work of others, a wide degree of creativity and latitude is expected.
  • This role typically reports to a manager or head of a unit/department.
  • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Some travel (up to 25%) required and may include activities on the manufacturing floor around a variety of manufacturing equipment.
  • Use of various PPE may be required.
  • Able to maintain flexible hours when required to help the business.