Customer Success Manager
Hello! We’re InHerSight.
Do your friends commend you for your cheery disposition and fabulous listening skills? Is every day a good day when you get to help others?
We’re looking for a Customer Success Manager to be the key link between InHerSight and our customers. You’ll be our eyes and ears into the marketplace, allowing us to evolve our offerings and provide our customers with the products they most want from us — helping us create customers for life.
The ideal candidate cares about helping women realize their potential at work and believes that a key way to help women succeed professionally is to help their employers know how to serve them best. She/he should love interacting with customers via email and by phone, and get charged from making connections based on customer feedback that allows InHerSight to excel in the sales arena. We’re a dynamic, entrepreneurial team that runs lean and works best with self-starters who are committed to their work product and have high energy.
This position is based at our headquarters in Durham, NC.
Responsibilities
  • Be the first point of contact for new customers joining the InHerSight and help onboard them to the platform
  • Regularly check in with customers about how we are meeting their needs and whether there are areas for possible improvement
  • Serve as the customer’s advocate and communicate their needs, goals, and concerns to the product and marketing teams
  • Build ongoing relationships with our customers, tracking and being aware of their individual needs and experiences on an account-by-account basis
  • Identify opportunities to offer additional, upsell services to customers via your understanding those customers’ needs
  • Deal with customer complaints by listening to the customer’s experience, remembering your role as client advocate, and then finding the best resolution
  • Reach out to churned customers to gain an understanding of why they left, try to bring them back, and share feedback with the product and marketing teams
  • Partner with senior leadership to develop large company leads that have larger revenue potential
  • Keep customers in the loop on changes to the product they’re using, new features, and new products that are potentially complementary, as well as how their requests are being addressed
Strengths
  • Sincere interest in our customers and their experiences with us
  • Strong listening and problem solving skills
  • Patient, respectful, and kind demeanor
  • Ability to plan ahead and stay on track while juggling multiple projects
  • Strong email, phone, and computer capabilities
  • Fantastic written and verbal communication skills

Education / Job Knowledge

  • BA or BS Degree. Equivalent experience may substitute
  • Exposure/experience in a sales or customer support role (preferably in the HR sales or customer support field) a plus
  • Knowledge and experience using CRM or at least spreadsheets for CRM management
About InHerSight
InHerSight is dedicated to making the workplace better for women. Since 2014, we’ve been building tools that help women find what they want and improve what they get through anonymous company ratings, job matching, and more. We also help companies understand how to better attract and retain women through with recruiting and analytics tools.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Send an email indicating your interest and a resume to careers@inhersight.com.