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HCL BigFix provides endpoint management and security configuration for devices running Microsoft Windows, Apple macOS, and several distributions of Linux. IT Administrators can use BigFix for automated software installation and maintenance, operating system patch management, managing security settings, and inventory management and reporting.


To begin using BigFix, please contact the administrators via ServiceNow (Assignment Group: “Device Engineering – OIT”) or email at


After requesting access to BigFix, an AdminUnit identifying your clients and role with access to those clients will be created. An AD group will also be needed to populate the role. Once the AdminUnit and role have been established, operators can login into the fully functional Console (only available on Microsoft Windows) or the less functional, first generation WebUI console. Access to installers for the console and clients as well as additional information about BigFix at Duke can be found at:


If they are not already members, all BigFix console operators will be added to the mailing list in order to be alerted to service maintenance and outages as well as other important management information regarding configuration changes or required upgrades. In addition, the endpoints mailing list can be used to ask questions of the university endpoint management community.

There is also a great deal of instructional material available from HCL linked from their Customer Support page.