Duke EAP FAQs

Do I Need Services?

If you have an issue that is of concern to you, we are here to help. It is best to seek services early, before your situation becomes more critical and begins to affect your work, family, or other aspects of your life.

Everybody has problems and seeking assistance for those issues is vital to the quality of your life. We are here to assist you when you need help dealing with any number of problems (e.g., job pressures, family/relationship issues, anxiety, depression, life changes, or transitions).

What is an EAP (Fee-for-Service)

EAP stands for Employee Assistance Program. Duke EAP is a resource that offers assessment, short-term counseling, and/or referral information to employees and their immediate family (insurance eligible). Duke EAP provides a solution focused, brief therapy model. EAP services are best suited for those concerns which can be resolved within a short period of time. Duke EAP also offers referrals to an outside provider for problems requiring medication and/or issues which are best addressed by long-term, open-ended psychotherapy and/or group psychotherapy.

What If I Need Medication?

Because our coaches and/or counselors are not psychiatrists (i.e., medical doctors), they cannot prescribe medication. A coach and/or counselor can assist you in locating a psychiatrist within your area if medication is necessary.

Are Services Confidential?

Duke EAP will protect your confidentiality to the fullest extent permitted by law. Except as noted below, no information of any kind is released to anyone, including your employer, without your written consent  (or, in the case of a minor, your parent/legal guardian).

  • Exceptions to Confidentiality:
  • –  Imminent Danger to Self or Others: If a client informs Duke EAP of intent to harm him/herself or others, Duke EAP will be required to take reasonable steps to protect the client or others from harm and to arrange for needed professional services. In most situations, it is possible to develop a plan with voluntary consent of the client. When a voluntary plan is not possible, Duke EAP may find it necessary to contact appropriate persons without the client’s consent (e.g., family members, emergency or public safety personnel, mental health professionals, law enforcement and court officials, and/or any person specifically threatened by a client).
  • –  Child or Elder Abuse or Neglect: If a client informs Duke EAP of behavior toward a child or a mentally incompetent or elder adult which might lead Duke EAP to suspect abuse or neglect, Duke EAP is required to notify appropriate state authorities. These authorities are empowered by the state to conduct an investigation, to take appropriate steps to protect suspected victims of abuse or neglect, and to seek appropriate legal remedies.
  • –  Authorized Legal Access Lawyer and insurance requests for records are authorized only with the written permission of the client or formal subpoena by a court.