October 1, 2021

Words Matter: What do Patients find Judgmental or Offensive in Outpatient Notes?-10/01/2021

Journal of General Internal Medicine


About 10% of the time, patients report feeling judged or offended by something they read about in an outpatient note.  Content and tone seem to matter a lot.  Being mindful of how we create our notes might reduce the frequency of transmission of bias to other clinicians, and it might also reinforce healing, therapeutic relationships.