Annals of Internal Medicine
https://pubmed.ncbi.nlm.nih.gov/?myncbishare=dukemlib&dr=abstract&otool=dukemlib&term=32777187
This short article reviews ways that we can connect better with our patients by way of telephone visits, keeping in mind that 2/3 of adults > 70 years old have some significant hearing loss. There are a lot of great coaching tips, such as minimize raising one’s voice because it can cause distortion on the phone or by way of a video visit. Using teach-back techniques ensures that content is effectively reviewed.