Durham Development Services Center
How might the Durham Development Services Center improve the development review process for small businesses?
Sanford students Sara Khatami, Carlos Sabatino, Sarah Vanderbilt, and Liz Yadav engaged in a series of interviews and on-site observations to understand the concerns of small business owners.
The group of students designed a 15 minute kick-off meeting, a one page start-up guide, and a process overview webpage to provide low-information customers with more accessible information and support.
The student team implemented their three-pronged plan through a phased approach.