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If you are affiliated with the University we recommend joining the Support@Duke Concourse community.
If you are affiliated with the Health System, we recommend visiting the ITIL Intranet SharePoint site; then click on the appropriate ITIL Processes links on the navigation page to review/open related documentation.
Also, if you are looking for basic ‘how-to’ articles, we recommend visiting the knowledge base under Self Service – Knowledge (end users) or Service Desk – Knowledge (support persons) within Support@Duke.